1. How to place an order?

You can browse products on our website, select specifications and quantities, add items to the cart, confirm your order information, fill in your correct shipping details, and complete payment to place an order successfully. A confirmation email will be sent to your registered email address automatically.

2. Can I modify my order after payment?

You may contact customer service to modify shipping address, product specifications or quantities before shipment. No modifications are available once the order is shipped or in transit.

3. What payment methods are supported? Is it secure?

We support international credit cards, PayPal and other mainstream cross-border payment methods. All transactions are processed with encrypted payment systems. Your payment information will not be stored on our backend, ensuring safe and secure transactions in compliance with international e-commerce standards.

4. I paid successfully but did not receive an order confirmation?

System delays or email filtering may cause confirmation emails to go to your spam folder. Please check your spam box first. If you still cannot find the email, contact our customer service with your payment screenshot and registered email for verification.

5. How long does it take to process and ship orders?

Most orders will be shipped within 1–3 business days after payment confirmation. Shipping may be delayed during weekends, holidays, peak seasons or temporary inventory shortages. Please refer to the real-time order status on our website.

6. How long does international delivery take?

International delivery generally takes 7–20 business days. The actual delivery time depends on destination countries, flight schedules, customs clearance and local logistics efficiency. Delays due to customs or logistics are normal for international shipping.

7. Why is the tracking information not updating?

Tracking updates may be paused during transit or customs clearance, which does not mean the package is lost. If no updates for more than 15 working days, please contact us for logistics inquiry assistance.

8. Will I be charged customs duties? Who is responsible for taxes?

All orders are free shipping and tax-inclusive. The final price you pay covers all shipping fees, import duties and customs clearance charges. There are no hidden fees. We undertake all customs-related costs and risks.

9. What should I do if I receive defective, damaged or wrong items?

Please contact our customer service within 7 days after receiving your package and provide clear photos or videos of defective, damaged or incorrect items as well as the outer package. We will verify your case and provide replacement, reshipment or refund solutions accordingly.

10. Can I return products for personal reasons?

Free returns and exchanges are not applicable for personal reasons including dislike, size issues, expectation gap or buyer’s remorse. If you wish to return items voluntarily, all shipping fees, duties and handling charges shall be borne by the buyer.

11. How long does a refund take?

Approved refunds will be processed within 3–10 business days via the original payment method. The actual arrival time depends on the processing rules of your payment platform or bank.

12. Can I disable website Cookies?

You may disable or clear Cookies through your browser settings. Disabling Cookies will not affect basic browsing but may cause shopping cart data loss, login failure or abnormal website functions.